Enjoy the Comfort experience
Travel in a spacious and relaxing environment thanks to our Comfort area.
Your benefit in Comfort: you are welcomed on the platform
As soon as you arrive on the platform, Thalys takes care of you.
Our hostesses and stewards are at your service. They help you find your seat and get the best out of the train.
Our multilingual staff is at your disposal, whatever your needs or questions, and will do everything possible to make your trip enjoyable. Our Train Managers are responsible for your welcome and your safety, they will answer your questions and assist you in case of difficulties during the trip.
To ensure the safety of travellers, please make sure to arrive on the platform no later than 2 minutes before the departure of the train. After this time, access to the train may be refused.
In order to board with total peace of mind, we recommend that you arrive at the station 20 minutes before the departure of the train.
Travel in a spacious and relaxing environment! Enjoy more comfortable seats, even as the quiet and space around you.
Storage spaces are available on board our trains: you can store your luggage in the spaces located at the entrance of each car or above the seats.
Recharge your electronic devices during your trip! Thanks to individual electrical outlets, you can plug in your devices whenever you want.
Enjoy Wi-Fi+ on board
Enjoy faster WiFi and more data to surf on your favourite sites, contact your online community or continue to work during your journey. Optimise your trip and stay connected!
All of our trains offer free Wi-Fi to all our travellers.
How can you connect to the Wi-Fi network on board our trains?
Nothing simpler: just log in to the ThalysNet portal. Go to www.thalysnet.com and click on the “Connect to Wi-Fi” button. No need to log in nor create a user account, you have direct access to the Internet in one click.
Wi-Fi+ on board: a technological feat
The availability of the Wi-Fi service is subject to the technical conditions of the day. The connectivity failures that you might encounter are related to areas less well covered by 3G and 4G networks.
With a top speed of 300 kmph, providing Wi-Fi on board remains a real technological feat. We are happy and proud to offer you this service. Thank you for your patience and understanding in case of malfunctions.
My Driver: Book a taxi & pick-up service
With My Driver by Thalys, travelling to and from the station has never been so easy!
Book your taxi or private pick-up service directly on mydriver.thalys.com up until 45 minutes before the ride. The pick-up spot is communicated through e-mail, and you can follow your driver in real time. Make sure you enter your train number, so that your driver will be notified and will await you in case of a delay.
You can choose the offer that fits best your needs and wishes: vehicle type (electric, sedan, van…), best price, number of travellers, luggage etc.
An impediment? Cancel the ride without fees up until 1 hour before the ride.
Thalys Welcome Bar
Feeling peckish? Need to relax? Or to make a phone call?
The Thalys Welcome Bar is a friendly place which offers a selection of regional products.
- Hot and cold drinks
- Sandwiches and seasonal salads
- Sweet and savoury treats
To save time, purchase your public transport tickets at the Thalys Welcome Bar.
Visa, Mastercard and American Express credit cards are accepted from a minimum amount of €1.
Travelling with your family aboard Thalys
Travelling with your little tribe has never been easier: children under 12 travel for the small fee of €15.*
Your children under 4 can even travel for free on your lap. However, a KID ticket ensures you a seat.
*Excluding seasonal destinations.
Baby changing facilities
Is your baby travelling with you? No worries, we’ve thought of everything. For the care of your little ones, you will find a changing table, a sink and a bottle warmer in cars 7, 17 and 27.
Support for children under 18
All underage children (under 18), accompanied or not, travel under the responsibility of their parents (or guardians or escorts to whom the parents have entrusted their care).
Parents or guardians should check with the competent national authorities that their child has all necessary documents to allow them to cross the border.
For safety reasons, children under 12 are not allowed to travel alone on board Thalys trains.