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What should I do if the amount of my order is different from the amount of my e-Voucher(s)?

  • If the amount of your order exceeds the amount of e-Vouchers, you can simply pay the difference online by credit card at the time you confirm your order.
  • No refund is made if the amount in e-Vouchers exceeds the amount of the order.

The link in the email that you have received from Thalys will allow you to access your e-Vouchers and use them directly on the Thalys.com website. You can't find it? Clic here.