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What are the rules for compensation if the Thalys is late?

We offer several compensation alternatives according to the nature and duration of the delay.

1: the delay is not attributable to Thalys.

In accordance with the European Regulation on the Rights and Obligations of Rail Travellers, we offer you compensation worth:
- 25% of the ticket price for a delay of 60 minutes or more.
- 50% of the ticket price for a delay of 120 minutes or more.

Compensation will be given in the form of paper vouchers or e-Vouchers or, by simple request, of a bank transfer.

2: the delay is attributable to Thalys.

For any delay equal to or greater than 30 minutes attributable to Thalys, we offer you a greater compensation:
- 20% of the ticket price for a delay of 30 minutes or more.
- 50% of the ticket price for a delay of 60 minutes or more.
- 100% of the ticket price for a delay of 120 minutes or more.

Compensation will be given in the form of paper vouchers or e-Vouchers. For delays of over 60 minutes, you may claim a compensation by bank transfer. In this case, the percentages provided for by the European Regulation will apply: 25% of the ticket price for a delay of 60 minutes or more and 50% of the ticket price for a delay of 120 minutes or more.