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Section : Travel with Thalys Pass

  1. In which cities are there Thalys Lounges and what are the access conditions?

    Thalys offers comfortable spaces to unwind or work before or after your journey. Find out in which cities you can find them and the conditions for access.

  2. Can I take another Thalys train rather than the one I'm booked on?

    With the Thalys subscriptions, you can enjoy more flexible travel conditions. Find out more details.

  3. Is there a call centre for subscribers?

    You can contact the Thalys TheCard call centre 7 days a week, from 7.30 am to 8.30 pm.

  4. Should I mention that I am a subscriber when I buy a ticket?

    Log in to your account and make all appropriate changes in the “My Settings” section.

  5. If I have purchased a subscription ticket that does not match my subscription, can I ask for a retroactive reimbursement?

    If you made a mistake during your purchase, you can have your ticket exchanged or reimbursed, if the price conditions allow it.

  6. How can I show my subscription during an on-board ticket check?

    Provide your Thalys number, present your Thalys TheCard card or your 2D code during ticket inspection.

  7. I just purchased my subscription online. How can I purchase my tickets?

    Book your tickets through all usual Thalys sales channels and mention during the purchase process that you have a Thalys subscription.

  8. If I forget to mention my subscription when I purchase my ticket, can I ask for a retroactive reimbursement?

    No refund will be issued if you forgot to mention your type of subscription or if you have to regularise your ticket on board.

  9. Can I buy tickets with the All Belgian Stations (ABS) option at the rate corresponding to my subscription?

    Can I buy tickets with the All Belgian Stations (ABS) option at the rate corresponding to my subscription?

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