Ongoing disruption

Find out more

Go to the previous page

Section : Plan my trip

  1. Coronavirus - How can I exchange or cancel my ticket ?

    Informations about the current situation - Covid-19

  2. What is My Driver by Thalys ?

    My Driver by Thalys is the online cab and private drivers booking for your journey from and to the train station.

  3. How can I find my TCN ?

    The TCN is on your confirmation of purchase. It is a 9, 12 or 17 characters code.

  4. Under which conditions can I enjoy a flexible access on board?

    The conditions of a flexible access on board depend on your status.

  5. I lost my ticket. What should I do?

    Did you lose your ticket? Depending on the ticket type you have chosen, you have different ways of retrieving your ticket.

  6. What kind of luggage is not allowed on board of Thalys?

    For security reasons, some items are not allowed on board of our trains. Learn more here.

  7. What luggage can I take on board of Thalys?

    Discover what kind of luggage your Thalys ticket allows you to take on board.

  8. Can I take special luggage on board of Thalys?

    Some items exceeding the size of regular luggage are allowed on board of Thalys.

  9. Where can I consult Thalys timetables and traffic information?

    You can find all Thalys timetables in the Timetable section and track delays on the Traffic Info page.

  10. Does Thalys offer good deals and discounts through their partners?

    Yes. Benefit from a network of partners that will allow you to explore your favourite destinations at special rates.

Need help?

For any question or comment, do not hesitate to contact us.