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Section : My Thalys Pass subscription

  1. I am experiencing problems, what should I do?

    Various online tools can help you find out more about the type of encoding required for your phone number, VAT number and other items.

  2. I am VAT exempt, how can I report this and how can I subscribe or renew my subscription?

    If you are VAT exempt, you must contact the Call Centre, which will process your membership application or renewal.

  3. I received an email from Thalys telling me that my online payment could not be validated.

    By logging in to your Thalys client account, you have the option to finalise your online payment or pay by transfer.

  4. How can I unsubscribe from Thalys TheCard Newsletter?

    You can change your settings via “Your Profile” on

  5. Can I register online now and pay my subscription fee but postpone the validity start date?

    When you register or renew your subscription on, you are given the opportunity to specify, with the help of a calendar, the date you want your membership to start.

  6. I paid my subscription by bank transfer but it has not yet been activated by Thalys.

    In case of an international transaction to a bank account in Belgium, the financial validation period can last from 48 hours to 5 calendar days.

  7. My subscription is due to expire shortly, how can I renew it?

    One month before the expiry of your subscription, the sales team will send you an email to proceed with its renewal.

  8. I no longer wish to receive text messages from Thalys. What should I do?

    You can change your settings via “Your Profile” on

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For any question or comment, do not hesitate to contact us.