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How can I use my vouchers

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Section : My discount vouchers purchased with Miles

  1. Can I use a discount voucher to purchase a Thalys ticket on another site than Thalys.com?

    No, you can only use your discount vouchers on the website Thalys.com

  2. Do my Thalys reduction vouchers of €5 or €10 have an expiration date?

    Your discount vouchers, valid for Thalys trips and bought with your Miles, are valid for 4 months.

  3. I've bought a Thalys ticket with my discount voucher. I want to cancel the ticket. Will my discount voucher be recredited?

    Your Thalys discount voucher will be recredited depending on the conditions of your ticket.

  4. Can I cancel a Thalys reduction voucher of €5 or € 10, or get it reimbursed?

    Discount vouchers that aren't used for the purchase of a Thalys ticket cannot be cancelled or reimbursed.

  5. What can I do if my Thalys discount voucher of €5 or €10 isn't recognised when I purchase my ticket?

    If you didn't receive your discount voucher within one hour of your purchase, you can contact our customer service.

  6. I haven't received my €5 or €10 discount voucher. What do I do?

    If you didn't receive your discount voucher within one hour of your purchase, you can contact our customer service.

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