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How can I exchange or cancel a ticket paid with Thalys e-Vouchers?

To exchange a ticket paid for with Thalys e-Vouchers: 

You may exchange your ticket online using the thalys.com website: via your account or under the heading ‘TICKETS’ by entering your file number and the purchaser’s email address.ur booking reference (PNR) with six alphanumeric characters. 

Three situations can arise. 

1.    Situation 1: exchange of a ticket paid for with Thalys e-Vouchers without additional payment. 

The price of the new ticket exactly matches the price of the ticket you wish to exchange. In this case, no payment nor refund. 

2.    Situation 2: exchange of a ticket paid for with Thalys e-Vouchers with additional payment. 

If the price of the new ticket is higher than the price of the original ticket, the exchange requires an additional payment. In this case, the difference cannot be paid with e-Vouchers. 

3.    Situation 3: exchange of a ticket paid for with Thalys e-Vouchers with refund. 

A. The ticket was paid only with Thalys e-Vouchers

The refund of tickets paid only with Thalys e-Vouchers will be made in Thalys e-Vouchers. The amount will be based on the current fare conditions. The initial beneficiary of the ticket will receive new codes by email. 

B. The ticket has been paid for with Thalys e-Vouchers and a credit card

Refunds of tickets paid for in part with Thalys e-Vouchers and in part with bank card will be made initially by bank transfer up to the maximum amount paid by card. Any remaining balance will be refunded in Thalys e-Vouchers. The amount will be based on the current fare conditions. The initial beneficiary of the ticket will receive new codes by email.

In case of problems, contact this number +31 302300023 (local rate).

Note: 
A Thalys ticket can be exchanged according to its specific price conditions, whether it has been paid for with Thalys e-Vouchers or not.