Section : Claims and compensation
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The TCN is on your confirmation of purchase. It is a 9, 12 or 17 characters code.
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How can I exchange or cancel a ticket paid with Thalys e-Vouchers?
Discover the different options and conditions of exchange or cancellation for tickets paid with e-Vouchers.
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What are the rules for compensation if the Thalys is late?
We offer several compensation alternatives according to the nature and duration of the delay.
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Fill in our online application forms within 3 months of the date of travel.
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How can I use my Thalys e-Vouchers?
Thalys sends you a link by email to access your e-Vouchers and use them on our site.
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I received several Thalys e-Vouchers, how can I use them?
For each order, you can use up to 5 separate Thalys e-Vouchers. Pay attention to the validity dates.
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What should I do if the amount of my order is different from the amount of my e-Voucher(s)?
You can simply pay the difference when you confirm your order.
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What is a case of force majeure?
This refers to a delay for which Thalys cannot be held responsible: an accident involving persons, bad weather, people on the tracks, etc.
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An e-Voucher is a credit given to you by Thalys following a request for compensation or as a goodwill gesture.
Need help?
For any question or comment, do not hesitate to contact us.