Section : Claims and compensation

Coronavirus - How can I exchange or cancel my ticket ?

Informations about the current situation - Covid-19

How can I find my TCN ?

The TCN is on your confirmation of purchase. It is a 9, 12 or 17 characters code.

How can I download my proofs of travel?

Access your travel history through our contact form.

How can I exchange or cancel a ticket paid with Thalys e-Vouchers?

Discover the different options and conditions of exchange or cancellation for tickets paid with e-Vouchers.

What are the rules for compensation if the Thalys is late?

We offer several compensation alternatives according to the nature and duration of the delay.

How can I claim compensation?

Fill in our online application forms within 3 months of the date of travel.

How can I use my Thalys e-Vouchers?

Thalys sends you a link by email to access your e-Vouchers and use them on our site.

I received several Thalys e-Vouchers, how can I use them?

For each order, you can use up to 5 separate Thalys e-Vouchers. Pay attention to the validity dates.

What should I do if the amount of my order is different from the amount of my e-Voucher(s)?

You can simply pay the difference when you confirm your order.

What is a case of force majeure?

This refers to a delay for which Thalys cannot be held responsible: an accident involving persons, bad weather, people on the tracks, etc.