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Can I exchange or cancel a ticket I booked with my Miles?

  • Depending on your comfort class, the tickets purchased with your Miles are reimbursable until the travel time, but not exchangeable.
  • Tickets in Standard booked with Miles are non-exchangeable and non-reimbursable.
  • Tickets in Comfort and Premium booked with Miles are reimbursable but not exchangeable. The request for reimbursement can be done until the departure time. You can book tickets with your Miles until 3 days before your travel date. 

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