Enjoy the Premium experience
Treat yourself with the best of Thalys with all services
Enjoy the Thalys Premium experience:
Free access to our lounges
Catering at your seat
An e-press offer
My Driver: Online Taxi booking
Welcome on the platform
A comfortable trip
Faster Wi-Fi+ access with more data
Individual electrical outlets
Storage space for your luggage
E-PRESS&MORE: Your digital press app
Your Premium ticket also gives you access to your favorite dailies and magazines in digital version, as well as a wide choice of comics.
As a Premium Traveler, you get one download per trip.
The Club members of My Thalys World receive two supplementary download credits, and the Club+ members enjoy an unlimited amount of downloads!
To enjoy it, simply download the app from the Apple Store or the Google Play Store. Then log in using your My Thalys World account credentials or via Facebook to download your titles*. If you're not a member yet, create an account now.
*The titles are downloadable from the day before departure at 00:01 am to the day of the trip until 23:59.
Welcome on the platform
As soon as you arrive on the platform, Thalys takes care of you.
Our hostesses and stewards are at your service. They help you find your place and get the best out of the train.
Our multilingual staff is at your disposal, whatever your needs or questions, and they will do everything possible to make your trip enjoyable.
Our Train Managers are responsible for your welcome and your safety, and will answer your questions and assist you in case of difficulties during the trip.
To ensure the safety of travellers, please make sure to arrive on the platform no later than 2 minutes before the departure of the train. After this time, access to the train may be refused.
In order to board with total peace of mind, we recommend that you arrive at the station 20 minutes before the departure of the train.
Enjoy Wi-Fi+ on board
Enjoy faster WiFi and more data to surf on your favourite sites, contact your online community or continue to work during your journey. Optimise your trip and stay connected!
All of our trains offer free Wi-Fi to all our travellers.
How can you connect to the Wi-Fi network on board of our trains?
Nothing simpler: just log in to the ThalysNet portal. Go to www.thalysnet.com and click on the “Connect to Wi-Fi” button. No need to log in or create a user account, you have direct access to the Internet in one click.
Wi-Fi+ on board: a technological feat
The availability of the Wi-Fi service is subject to the technical conditions of the day. The connectivity failures that you might encounter are related to areas less well covered by 3G and 4G networks.
With a top speed of 300 kmph, providing Wi-Fi on board remains a real technological feat. We are happy and proud to offer you this service. Thank you for your patience and understanding in case of malfunctions.
Luggage storage
Many storage spaces are available on board of our trains: you can store your luggage in the spaces located at the entrance of each car or above the seats.
Travelling with your family aboard Thalys
Travelling with your little tribe has never been easier: children under 12 travel for a small fee of €15.*
Your children under 4 can even travel for free on your lap. However, a KID ticket ensures you a seat.
*Excluding seasonal destinations.
Baby changing facilities
Is your baby travelling with you? No worries, we’ve thought of everything.
For the care of your little ones , you will find a changing table, a sink and a bottle warmer in cars 7, 17 and 27.
Support for children under 18
All underage children (under 18), accompanied or not, must travel under the responsibility of their parents (or guardians or escorts to whom the parents have entrusted their care).
Parents or guardians should check with the competent national authorities that their child has all necessary documents to allow them to cross the border.
For safety reasons, children under 12 are not allowed to travel alone on board of Thalys trains.