Ongoing disruption

Find out more

Go to the previous page

What are the rules for compensation if the Thalys is late?

We offer several compensation alternatives according to the nature and duration of the delay.

Compensation will be given in the form of paper vouchers or e-Vouchers or, by simple request, of a bank transfer.

1: the delay is not attributable to Thalys.

In accordance with the European Regulation on the Rights and Obligations of Rail Travellers, we offer you compensation worth:
- 25% of the ticket price for a delay of 60 minutes or more.
- 50% of the ticket price for a delay of 120 minutes or more.

2: the delay is attributable to Thalys.

For any delay equal to or greater than 30 minutes attributable to Thalys, we offer you a greater compensation:
- 20% of the ticket price for a delay of 30 minutes or more.
- 50% of the ticket price for a delay of 60 minutes or more.
- 100% of the ticket price for a delay of 120 minutes or more.

Compensation will be given in the form of paper vouchers or e-Vouchers. For delays of over 60 minutes, you may claim a compensation by bank transfer. In this case, the percentages provided for by the European Regulation will apply: 25% of the ticket price for a delay of 60 minutes or more and 50% of the ticket price for a delay of 120 minutes or more.

Compensation Scale for Delays attributable to Thalys

Method of compensation Thalys discount voucher Bank transder Miles
Status All clients All clients Explorer Club Club +
From 30 to 59 min 20% of the ticket price - 250 Miles 750 Miles 1250 Miles
From 60 to 119 min 50% of the ticket price 25% of the ticket price 500 Miles 1500 Miles 2500 Miles
120 min and more 100% of the ticket price 50% of the ticket price 1000 Miles 3000 Miles 5000 Miles

 

Compensation Scale for Delays not attributable to Thalys

Method of compensation Thalys discount voucher Bank transfer Miles
Status All clients All clients Explorer Club Club +
From 30 to 59 min - - - - -
From 60 to 119 min 25% of the ticket price 25% of the ticket price - 500 Miles 1000 Miles
120 min and more 50% of the ticket price 50% of the ticket price - 1000 Miles 2000 Miles