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Section : Thalys Pass subscription

  1. Can I receive Miles from a ticket paid with Miles?

    No, you don't save Miles by booking a Prime ticket

  2. Can I exchange or cancel a ticket I booked with my Miles?

    Depending on your comfort class, the tickets you purchased with your Miles are reimbursable until the travel time, but not exchangeable.

  3. What is the maximum time frame in which to exchange a ticket purchased on the Premium Pass fare?

  4. In which cities are there Thalys Lounges and what are the access conditions?

    Thalys offers comfortable spaces to unwind or work before or after your journey. Find out in which cities you can find them and the conditions for access.

  5. I received an email from Thalys telling me that my online payment could not be validated.

    By logging in to your Thalys client account, you have the option to finalise your online payment or pay by transfer.

  6. How long do I have to exchange a ticket purchased at the Frequent Pass fare?

    A ticket purchased at the Frequent Pass fare can be exchanged up to departure for fares at 30% discount. Read more on the exchange conditions on this page.

  7. Up to what value can I be refunded within the Frequent Pass fare scheme?

  8. What are the features of the Frequent Pass subscription?

    The Frequent Pass subscription is designed for frequent travellers who would like greater adaptability and flexibility.

  9. What are the special features of the Premium Pass subscription?

    The Premium Pass is ideal for frequent journeys between Paris and Belgium for several reasons! Discover all the benefits.

  10. Is a ticket purchased at the Premium Pass fare refundable?

    Your Premium Pass ticket is 100% refundable up to 2 months after departure.

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