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Section : Thalys Pass and Thalys TheCard

  1. Am I entitled to a Thalys TheCard upgrade if I am a Frequent Pass or Premium Pass subscriber?

    Frequent Pass and Premium Pass members subscribe directly and free of charge to TheCard Platinium, one of the highest levels of our loyalty programme.

  2. How can I join the TheCard loyalty programme without buying a subscription?

    Go to thalysthecard.com to join the TheCard loyalty programme.

  3. I asked for a duplicate of my card but I still haven’t received it. Can I have a document that will allow me to continue benefiting from the advantages of my subscription?

    You can ask for your 2D code which will allow you to travel at your subscription rate until you receive your duplicate.

  4. Why am I automatically a member of the Thalys TheCard Programme?

    Thalys subscriptions are linked to the TheCard loyalty programme.

  5. What happens if I am not yet a member of Thalys TheCard?

    If you are not yet a member, you will be enrolled in the Thalys TheCard programme automatically upon purchasing a Frequent or Premium Pass.

  6. Do I earn Miles when I buy/renew my subscription?

    You receive a one-off Miles bonus when you buy/renew your subscription, depending on the kind of subscription.

  7. How long will it take to receive my Thalys TheCard card?

    Once you have received an email confirming your Thalys subscription, you will receive your TheCard card within approximately 2 to 3 weeks.

  8. I signed up but I have not yet received my Thalys TheCard card.

    Pending receipt of your Thalys TheCard card, you can already travel under the terms of your subscription and enjoy the benefits of the TheCard programme.

  9. Why did I receive a Thalys TheCard Platinium Card?

    Frequent Pass and Premium Pass members subscribe directly and free of charge to Thalys TheCard Platinium, one of the highest levels of our loyalty programme.

  10. What should I do if my Thalys TheCard card is lost or stolen?

    If your Thalys TheCard card is lost or stolen, please contact our Thalys TheCard Contact Centre.

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