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Your status calculation and your advantages

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Section : My status

  1. How to gain Member Points?

    You can gain Member Points by booking Thalys tickets or by taking a subscription.

  2. When will the Member Points be credited to my account?

    Your Member Points will be credited to your account immediately after purchasing your Thalys tickets.

  3. I did not enter my Thalys number when I purchased my ticket. How can I acquire my Member Points?

    You can contact our customer service, who will connect your ticket to your account.

  4. What is the difference between Member Points and Miles?

    Member Points are only used to calculate your status, while Miles are the core of the programme, and are exchangeable for numerous products and services by Thalys and its partners.

  5. What do I get from my Member Points?

    Member Points aren't exchangeable and only serve to calculate your status.

  6. How do I know how many Member Points I need to gain a higher status?

    Consult your Member Points balance directly on your My Thalys World account.

  7. How do I get to know my Member Points balance?

    Consult your Member Points balance directly on your My Thalys World account.

  8. How to gain Member Points?

    You can gain Member Points by booking Thalys tickets or by taking a subscription.

  9. What is a Member Point?

    Each euro spent corresponds with one Member Point. So €1 = 1 Member Point. The total of your Member Points determines your status at My Thalys World

  10. As a Club or Club+ member, can I invite other people with me into the Thalys Lounges?

    As a Club or Club+ member, you can bring guests into the Thalys Lounges in Paris and Brussels.

Need help?

For any question or comment, do not hesitate to contact us.