Go to the previous page
How can I claim compensation?
To claim compensation, you must fill in the compensation form available online. Submit your application within 3 months of the date of travel.
Last updated on the
Frequently asked questions
- How can I find my TCN ?
- How can I download my proofs of travel?
- How can I exchange or cancel a ticket paid with Thalys e-Vouchers?
- How can I claim compensation?
- What are the rules for compensation if the Thalys is late?
- How can I use my Thalys e-Vouchers?
- I received several Thalys e-Vouchers, how can I use them?
- What should I do if the amount of my order is different from the amount of my e-Voucher(s)?
- What is a case of force majeure?
- What is a Thalys e-Voucher?