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How can I cancel my Thalys reservation/get refunded?

The cancellation of your ticket is possible depending on the aftersales conditions of your fare. 

Please consult the section “My tickets” in your Thalys account and enter your travel number to find out about the aftersales conditions of your ticket or check your purchase confirmation.

Your ticket can be cancelled online, by phone or at the station. 

For any purchase made outside the website, the refund must be processed through the initial purchase channel.

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