For any queries or comments, our agents are on hand to assist.
Find the answer in the Frequently Asked Questions
- I lost my ticket. What should I do?
- How can I use my Thalys TheCard card?
- I have further questions about Thalys TheCard and Miles
- I asked for a duplicate of my card but I still haven’t received it. Can I have a document that will allow me to continue benefiting from the advantages of my subscription?
- How can I join the TheCard loyalty programme without buying a subscription?
- I am experiencing problems, what should I do?
- I am VAT exempt, how can I report this and how can I subscribe or renew my subscription?
- What services are offered to subscribers at the station?
- Where can I purchase a Thalys subscription?
- Which subscription plan is best for me depending on my travel frequency?