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Section : Book my trip

  1. I have a question regarding my IZY trip

    Answers to all your IZY questions can be found here!

  2. When can I book my Thalys ticket?

    Thalys tickets are available up to 4 months before your departure date. Discover the different cases.

  3. How can I book my Thalys ticket?

    The possibilities of booking a Thalys ticket may vary according to the country from which you wish to buy it.

  4. How do people with reduced mobility benefit from special services and fares?

    There are special services and fares available for people with reduced mobility and the persons accompanying them.

  5. How can I take advantage of Thalys promotions?

    Discover all active promotions and offers on and in the Thalys Newsletter.

  6. How can I cancel my Thalys reservation/get refunded?

    Log in to your Thalys account to find out about the aftersales conditions of your ticket.

  7. Is my Thalys ticket exchangeable or refundable?

    Is my Thalys ticket exchangeable or refundable?

  8. How can I find my Thalys ticket?

    Your will find your e-Ticket ticket in the “my tickets” section on

  9. How can I find my travel reference/PNR?

    The travel reference is on your confirmation of purchase. It is a 6-letter code.

  10. Does Thalys offer cancellation insurance?

    Thalys does not offer any cancellation insurance directly but through its partner distributors: SNCF, SNCB and NS.

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For any question or comment, do not hesitate to contact us.