Ongoing disruption

Find out more

Go to the previous page

Section : Plan my trip

  1. I lost my ticket. What should I do?

    Did you lose your ticket? Depending on the ticket type you have chosen, you have different ways of retrieving your ticket.

  2. What kind of luggage is not allowed on board of Thalys?

    For security reasons, some items are not allowed on board of our trains. Learn more here.

  3. What luggage can I take on board of Thalys?

    Discover what kind of luggage your Thalys ticket allows you to take on board.

  4. Can I take special luggage on board of Thalys?

    Some items exceeding the size of regular luggage are allowed on board of Thalys.

  5. Where can I consult Thalys timetables and traffic information?

    You can find all Thalys timetables in the Timetable section and track delays on the Traffic Info page.

  6. Does Thalys offer good deals and discounts through their partners?

    Yes. Benefit from a network of partners that will allow you to explore your favourite destinations at special rates.

  7. What documents do I need to bring for my journey?

    An identity document may be requested to check the accuracy of your ticket or during a random customs inspection.

  8. Can I take a bike on board of Thalys?

    You are allowed to take your bike on board. Bikes must be disassembled, including wheels, and stored in a non-rigid cover.

  9. Can I receive my travel information on my smartphone?

    No need to print an email or take a ticket with you! With your smartphone, you can have a MobileTicket.

  10. Can I travel with my pet?

    Thalys allows you to travel with your pet under certain conditions. Discover them here.

Need help?

For any question or comment, do not hesitate to contact us.