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Is there a call centre for subscribers?

You can contact the Thalys TheCard call centre 7 days a week, from 7.30 am to 8.30 pm:

- From Belgium: +32 70 35 50 50 (€0.30/min)
- From France: +33 8 92 23 50 50 (€0.30/min)
- From the Netherlands: +31 900 100 50 50 (€0.20/min)
- From Germany: +49 1807 77 07 57 (€0.14/min from a landline in Germany or €0.42/min from a mobile)