I lost my ticket. What should I do?
If you have lost your ticket before your departure
For standard tickets:
Passengers are entirely responsible for their tickets.
All tickets are individually valid and transferable. As a consequence, if tickets are lost or stolen, Thalys International will be unable to reimburse, exchange or provide copies of these tickets.
For Ticketless or Digital Homeprint tickets:
Do you have a Thalys account? Log in to access your Ticketless tickets.
If you do not have an account yet, create one in just a few clicks to access the tickets of your future trips.
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