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How can I exchange my ticket?

You can exchange your ticket depending on the aftersales conditions of your fare.

Please consult the section “My tickets” in your Thalys account and enter your travel number to find out about the aftersales conditions of your ticket or check your purchase confirmation.

If your ticket can be exchanged, the exchange can be made online, by phone or at the station.

For any purchase made outside the website, the exchange must be processed through the initial purchase channel or at any stations.

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