For any queries or comments, our agents are on hand to assist.
Find the answer in the Frequently Asked Questions
- I lost my ticket. What should I do?
- Which subscription plan is best for me depending on my travel frequency?
- What luggage can I take on board of Thalys?
- How can I exchange my ticket?
- I lost something on a Thalys train, how can I find it?
- What services are offered to subscribers at the station?
- Can I receive an invoice for the purchase of my Thalys tickets?
- What are the rules for compensation if the Thalys is late?
- Am I entitled to a My Thalys World upgrade if I have a Frequent Pass or Premium Pass?
- What are the advantages of the loyalty programme My Thalys World?