Ongoing disruption

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Contact

For any queries or comments, our agents are on hand to assist.

Contact us

  • Via our online form Share with us your query, suggestion or complaint.

  • Via Chat Need information? Have a query about your trip? You can now chat with our intelligent assistant.

  • Via Facebook For any information requests, queries on your booking or claims, we will reply within an hour! We are available 7 days a week from 07:30-20:30.

  • Via Twitter For any information requests, queries on your booking or claims, we will reply within an hour! We are available 7 days a week from 07:30-20:30.

  • By telephone Contact the Thalys Centre: +49 18 07 07 07 07 (€0,14/Min. aus dem Festnetz und €0,42/Min. aus dem Mobilfunknetz)
    For purchases/exchanges/refunds or information on timetables and fares, our advisers are available 7 days a week from 07:00-22:00. For any other queries or claims our customer services team is on hand, Monday to Friday from 08:30-18:30.