Contact

For any queries or comments, our agents are on hand to assist.

Contact us

  • Do you have a question or request for information about your reservation or an upcoming trip ? Our team can be contacted :

  • Via Chat You can now chat with our intelligent assistant.

  • On Messenger We are available 7 days a week from 7:30 am to 8:30 pm and will answer you within one hour!

  • On Twitter We are available 7 days a week from 7:30 am to 8:30 pm and will answer you within one hour!

  • By telephone Thalys Contact Center: +49 18 07 07 07 07 (0,30 €/min)
    For a purchase or request for information about our timetables and fares, our agents are available 7 days a week from 7am to 10pm.
    For any other question or complaint, our customer service is at your disposal from Monday to Friday between 8:30 am and 6:30 pm (except on public holidays).

  • Do you have a complaint about a trip (delay, travel conditions, etc.) ? Or if you haven't found the answer to your question, contact us :

  • Via our online form We will get back to you as soon as possible.