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Section : Claims and compensation

  1. Coronavirus - How can I exchange or cancel my ticket ?

    Informations about the current situation - Covid-19

  2. How can I find my TCN ?

    The TCN is on your confirmation of purchase. It is a 9, 12 or 17 characters code.

  3. How can I download my proofs of travel?

    Access your travel history through our contact form.

  4. How can I exchange or cancel a ticket paid with Thalys e-Vouchers?

    Discover the different options and conditions of exchange or cancellation for tickets paid with e-Vouchers.

  5. What are the rules for compensation if the Thalys is late?

    We offer several compensation alternatives according to the nature and duration of the delay.

  6. How can I claim compensation?

    Fill in our online application forms within 3 months of the date of travel.

  7. How can I use my Thalys e-Vouchers?

    Thalys sends you a link by email to access your e-Vouchers and use them on our site.

  8. I received several Thalys e-Vouchers, how can I use them?

    For each order, you can use up to 5 separate Thalys e-Vouchers. Pay attention to the validity dates.

  9. What should I do if the amount of my order is different from the amount of my e-Voucher(s)?

    You can simply pay the difference when you confirm your order.

  10. What is a case of force majeure?

    This refers to a delay for which Thalys cannot be held responsible: an accident involving persons, bad weather, people on the tracks, etc.

Need help?

For any question or comment, do not hesitate to contact us.