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Section : At the station

  1. What is My Driver by Thalys ?

    My Driver by Thalys is the online cab and private drivers booking for your journey from and to the train station.

  2. Is it possible to use my Miles to access the lounges?

    Yes, as an Explorer member you can spend 300 Miles to access the Thalys Lounges in Bruxelles-Midi and Paris-Nord.

  3. As a Club or Club+ member, can I invite other people with me into the Thalys Lounges?

    As a Club or Club+ member, you can bring guests into the Thalys Lounges in Paris and Brussels.

  4. As a member of My Thalys World, can I access the lounges of the other railway companies?

    As a member of My Thalys World, you can access our partners' lounges, the members of the Railteam alliance.

  5. How can I access the Thalys Lounges?

    Depending on your status, you can access our Lounges in Paris-Nord and Bruxelles-Midi, by presenting your digital loyalty card.

  6. I would like to find out more about the stations and the services available.

    The “Station information” section of your destination provides you with all the practical information and services available in the stations served by Thalys : reception, facilities, assistance, and so on.

  7. What services are available in Thalys Lounge&More in Brussels and Paris?

    To make your waiting time a more pleasant experience before or after travelling to Brussels or Paris, Thalys offers you the opportunity to enjoy the comfort of its Lounge&More.

  8. In which cities are there Thalys Lounges and what are the access conditions?

    Thalys offers comfortable spaces to unwind or work before or after your journey. Find out in which cities you can find them and the conditions for access.

  9. How early before the departure of my train should I arrive?

    Allow a margin of approximately 30 minutes before the scheduled departure time of your Thalys.

  10. How can I get to or leave the station?

    Discover the possibilities of taxi or public transport reservations while travelling with Thalys.

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For any question or comment, do not hesitate to contact us.