Current Coronavirus situation - Exceptional commercial measures

In the context of the recovery of international train traffic, Thalys will progressively expand its train offer between France, Belgium, the Netherlands and Germany. Thalys has been offering 50% of its usual offer since July 12. This will increase to 60% starting August 30, 2020.

To guarantee a maximal security for its clients and employees, Thalys has taken some exceptional sanitary measures. It is mandatory to wear a face mask on board of all our trains, no matter your destination. If the mask is not worn, a fine of €95 may be imposed. This rule does not apply in case of a medical prescription, which is be presented to the Train Manager before boarding.

On top of that, you must have a reservation for the train you want to take to be allowed on board.

Please note that we also adapted our service. The Thalys Welcome Bar is closed, and our Premium offer has been suspended until the end of August. 

Gradual increase in the amount of trains 

July 12 to August 29: 

• Thalys: 7 daily round-trips Paris-Brussels, including
  • 4 round-trips Brussels-Amsterdam
  • 2 round-trips Brussels-Dortmund;
• IZY: 1 round-trip Paris-Brussels on Friday, Saturday, Sunday and Monday.

August 30 to December 12, 2020:

• Thalys: 11 daily round-trips Paris-Brussels, including
  • 7 round-trips Paris-Amsterdam 
  • 3 round-trips Paris-Dortmund 
• IZY: 1 round-trip Paris-Brussels on Friday, Saturday, Sunday and Monday.

There will be no Thalys trains to the stations of Marne-la-Vallée, Paris-Charles de Gaulle Airport, Bordeaux and Marseille.

Exceptional commercial measures

In the context of this unprecedented situation, Thalys has taken some exceptional commercial measures:

Exchanging and postponing

If your train has been cancelled between March 10 and August 29, 2020: 

• You can postpone your journey – without additional costs – to a later date within a year from the date of your original journey. To do so, you need to keep your original ticket and contact our Contact Center as soon as the sales for your new journey dates are opened (about 4 months before departure). These measures apply to our entire network and to all reservations that have already been made (only the date can be exchanged, not the departure or arrival station). 

For trains that were not cancelled:

• If you bought a ticket before June 23, 2020, for a journey in July and August, Thalys assures an exchange without any fees until 30 days before the departure date on your original tickets.   
• If you bought your ticket between June 23 and August 31 at a Comfort, Standard, Kid, Junior and Senior fare, the €15 exchange fee will not be applied. You will only have to pay the price difference between the old and the new ticket. 

Reimbursement

If your train has been cancelled between March 10 and August 29, 2020, you can also ask for a reimbursement of your tickets. Your request needs to be entered at the latest 1 month after your train’s originally scheduled departure date. 
Contact us

If you want to get a free exchange during the year after your original journey or if you want to have your tickets reimbursed for a train between March 10, 2020 and August 29, 2020, please do not go through our website, because these exceptional conditions will not be applied there. 

• For tickets that were bought on Thalys.com, you can contact our Contact Center (opening hours: 7 a.m. to 10 p.m.): 
  • Belgium: +32 2 808 19 17
  • France: +33 1 83 75 49 69
  • Germany: +49 6 21 37 90 91 44
  • The Netherlands: +31 30 23 000 23
• For tickets that were bought via other selling points, please get in touch with your original selling point.

Online exchange

If you have a ticket that was bought between June 23 and August 31, 2020 for a train that has not been cancelled, you can exchange it without paying an exchange fee. However, a possible price difference will be charged. This exchange can be done through our website www.thalys.com.