What is Railteam?
Railteam is an alliance of 7 rail companies whose goal is to promote seamless travel by high-speed rail throughout Europe.
Member companies currently include the DB (Germany), the SNCF (France), Eurostar (UK, France, Belgium), NS International (Netherlands), ÖBB (Austria), SBB (Switzerland) and SNCB (Belgium), as well as their joint subsidiaries, Thalys, Lyria and the joint operation DB/SNCF.
Railteam provides you with various services:
When making your journey, a Railteam staff member will be there to answer your questions at the Info Point.
If you miss your Railteam train due to a delay that is attributable to the rail company, take the next high speed train without the need to change your ticket or rebook.
Once on board, trained staff will answer any questions you may have about your train travel.
Get full information about your journey in real time (delays, train cancellations, platform changes, etc.) on your mobile phone.
If you belong to the loyalty scheme and have an international ticket, make use of the frequent traveller lounges on the day of your journey.