Further information on the wheelchairs accepted on board Thalys trains.
Lots of room in Comfort 1
Passengers with a disability travelling in a wheelchair automatically benefit from Comfort 1 at the Comfort 2 price. A special seating area is reserved for passengers in a wheelchair in cars 1, 11 and 21. There is more room for the wheelchair and meals are served in place. Specially adapted toilets accessible to wheelchair users are also available.
For travel to and from London see: www.eurostar.com
Assistance at the railway station
If you require assistance to board the train, please let us know:
- In Belgium
Tel. +32 (0)2 528 28 28 (cost of a local call according to the carrier's rate) every day from 7 am to 9:30 pm or via SNCB Europe's online request form for assistance.
Assistance can be requested as soon as your Thalys journey is reserved, until 24h prior to departure.
- In Germany
Tel. +49 (0)180 6 512 512 (first 30 seconds free of charge, then €0.20/min from a landline in Germany or a maximum of €0.60/min from a mobile phone) from Monday to Friday from 6 am to 10 pm and on Saturdays from 8 am to 2 pm.
Your request for assistance must be made at the latest by 8 pm on the day before departure.
- In France
Tel. +33 (0) 890 640 650 (cost of a local call according to the carrier's rate) every day from 7 am to 10 pm or via the online request form for assistance.
Assistance can be requested as soon as you have booked your Thalys journey and at the latest 48 hours before departure.
- In the Netherlands
Tel. +31 (0) 30 235 78 22 (cost of a local call according to the carrier's rate). Your request for assistance must be made at the latest 24 hours before departure.
- In Great Britain
No pre-booking possible so please arrive at check-in 60 minutes before departure and speak to a member of the staff who will assist you.
More information is available on the Eurostar website.
Routes and fares
|Comfort 1||Comfort 2|
- Single ticket available in Comfort 1.
- Exchangeable once before departure and up to 1 hour afterwards at the Thalys departure station.
- 100% refundable before departure and up to 1 hour afterwards at the Thalys departure station.