Ongoing disruption

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Enjoy the Premium experience

Treat yourself with the best of Thalys with all services

Enjoy the Thalys Premium experience:

Free access to our lounges

Catering at your seat

Multilingual press offer

An e-press offer

Taxi reservation on board

Welcome on the platform

A comfortable trip

Faster Wi-Fi+ access with more data

Individual electrical outlets

Storage space for your luggage

Thalys Lounges

Thalys Lounge Area

Enjoy access to our Lounges close to the stations in Paris, Brussels, Cologne and Dusseldorf. An opportunity to relax before or after your trip.

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Restauration servie à la place

Catering service at your seat

Eat well at any time of day... Enjoy a gourmet meal served at your seat with healthy and varied cuisine!

Learn more

Presse Internationale

International paper and digital press

A multilingual and varied press offer is at your disposal in paper or digital version via the e-PRESS&MORE app.

Taxi Reservation

Taxi reservation on board

Travelling to Paris or Brussels? Our team on board will handle your taxi reservation! You will also be welcomed at the station upon your arrival.

Confort sièges

Comfortable seats

Travel in a spacious and relaxing environment! Enjoy more comfortable seats, even as the quiet and space around you.

Electrical sockets

Electrical outlets

Recharge your electronic devices during your trip! Thanks to individual electrical outlets, you can plug in your devices whenever you want.

e-Press&MORE by Thalys

New in Premium: E-PRESS & MORE

From now on, your Premium ticket also gives you access to your favorite dailies and magazines in digital version, as well as a wide choice of comics.

To enjoy it, simply download the app from the Apple Store or the Google Play Store. Then log in using your Thalys account credentials or via Facebook or Google+ to download your titles*.

As a Premium Traveler, you get one download per trip.

If you are a Thalys TheCard Gold, Platinum or Platinium + member, you will receive an additional download!

 

*The titles are downloadable from the day before departure at 00:01 am to the day of the trip until 23:59.

Welcome on the platform

As soon as you arrive on the platform, Thalys takes care of you.

Our hostesses and stewards are at your service. They help you find your place and get the best out of the train.

Our multilingual staff is at your disposal, whatever your needs or questions, and they will do everything possible to make your trip enjoyable.

Our Train Managers are responsible for your welcome and your safety, and will answer your questions and assist you in case of difficulties during the trip.

To ensure the safety of travellers, please make sure to arrive on the platform no later than 2 minutes before the departure of the train. After this time, access to the train may be refused. 

In order to board with total peace of mind, we recommend that you arrive at the station 20 minutes before the departure of the train.

Welcome to Thalys
adulte consultant son téléphone portable

Enjoy Wi-Fi+ on board

Enjoy faster WiFi and more data to surf on your favourite sites, contact your online community or continue to work during your journey. Optimise your trip and stay connected!

All of our trains offer free Wi-Fi to all our travellers. 

How can you connect to the Wi-Fi network on board our trains?

Nothing simpler: just log in to the ThalysNet portal. Go to www.thalysnet.com and click on the “Connect to Wi-Fi” button. No need to log in nor create a user account, you have direct access to the Internet in one click.

Wi-Fi+ on board: a technological feat

The availability of the Wi-Fi service is subject to the technical conditions of the day. The connectivity failures that you might encounter are related to areas less well covered by 3G and 4G networks.

With a top speed of 300 kmph, providing Wi-Fi on board remains a real technological feat. We are happy and proud to offer you this service. Thank you for your patience and understanding in case of malfunctions. 

Luggage storage

Many storage spaces are available on board our trains: you can store your luggage in the spaces located at the entrance of each car or above the seats. 

Learn more about our luggage policy

Bagages
Travel as a family

Travelling with your family aboard Thalys

Travelling with your little tribe has never been easier: children under 12 travel for a small fee of €15.*
Your children under 4 can even travel for free on your lap. However, a KID ticket ensures you a seat.
*Excluding seasonal destinations.

Baby changing facilities

Is your baby travelling with you? No worries, we’ve thought of everything.
For the care of your little ones , you will find  a changing table, a sink and a bottle warmer in cars 7, 17 and 27.

Support for children under 18

All underage children (under 18), accompanied or not, must travel under the responsibility of their parents (or guardians or escorts to whom the parents have entrusted their care).

Parents or guardians should check with the competent national authorities that their child has all necessary documents to allow them to cross the border.
For safety reasons, children under 12 are not allowed to travel alone on board Thalys trains.