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Section : Thalys Pass subscription

  1. Can I receive Miles from a ticket paid with Miles?

    No, you don't save Miles by booking a Prime ticket

  2. Can I exchange or cancel a ticket I booked with my Miles?

    Depending on your comfort class, the tickets you purchased with your Miles are reimbursable until the travel time, but not exchangeable.

  3. I am experiencing problems, what should I do?

    Various online tools can help you find out more about the type of encoding required for your phone number, VAT number and other items.

  4. I am VAT exempt, how can I report this and how can I subscribe or renew my subscription?

    If you are VAT exempt, you must contact the Call Centre, which will process your membership application or renewal.

  5. What services are offered to subscribers at the station?

    Visit the Thalys Lounge&More in Brussels-Midi and Paris Nord.

  6. Where can I purchase a Thalys subscription?

    A subscription can only be purchased on www.thalys.com. Visit our website to buy your Thalys subscription!

  7. Which subscription plan is best for me depending on my travel frequency?

    Use our online simulator to find out which offer suits you best according to your travel requirements.

  8. I received an email from Thalys telling me that my online payment could not be validated.

    By logging in to your Thalys client account, you have the option to finalise your online payment or pay by transfer.

  9. In which cities are there Thalys Lounges and what are the access conditions?

    Thalys offers comfortable spaces to unwind or work before or after your journey. Find out in which cities you can find them and the conditions for access.

  10. What is the maximum time frame in which to exchange a ticket purchased on the Premium Pass fare?

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