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Section : Plan my trip

  1. Coronavirus - How can I exchange or cancel my ticket ?

    Informations about the current situation - Covid-19

  2. What is My Driver by Thalys ?

    My Driver by Thalys is the online cab and private drivers booking for your journey from and to the train station.

  3. How can I find my TCN ?

    The TCN is on your confirmation of purchase. It is a 9, 12 or 17 characters code.

  4. Under which conditions can I enjoy a flexible access on board?

    The conditions of a flexible access on board depend on your status.

  5. I lost my ticket. What should I do?

    Did you lose your ticket? Depending on the ticket type you have chosen, you have different ways of retrieving your ticket.

  6. What kind of luggage is not allowed on board of Thalys?

    For security reasons, some items are not allowed on board of our trains. Learn more here.

  7. What luggage can I take on board of Thalys?

    Discover what kind of luggage your Thalys ticket allows you to take on board.

  8. Can I take special luggage on board of Thalys?

    Some items exceeding the size of regular luggage are allowed on board of Thalys.

  9. Does Thalys offer good deals and discounts through their partners?

    Yes. Benefit from a network of partners that will allow you to explore your favourite destinations at special rates.

  10. Do children benefit from a special Thalys fare?

    Children benefit from an adapted fare for their travels in Thalys. Discover these here.

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