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I lost something on a Thalys train, how can I find it?
If you lose or forget something aboard one of our trains, contact the lost property office at the final destination station of your train without delay.
Bruxelles-Midi
Tel. +32 2 224 88 62
Or via the online form
Liège-Guillemins
Or via the online form
For France
Tel. 3635#22 (+ 33 892 35 35 35 from abroad) Monday to Saturday, 8am to 8pm.
Or via www.objets-trouves-sncf.com
Köln Hbf
Tel. +49 221 141 31 25
Or via the online form
For Germany
Tel. +49 202 35 24 42
Or via the online form
For the Netherlands
Tel. 0900 321 21 00, or from abroad +31 30 235 44 80
Or via the online form
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Frequently asked questions
- Where is your Thalys ticket inspected?
- Can I smoke on board the Thalys train?
- How can I book a taxi before arriving in Paris or Brussels?
- How can I store my luggage on the Thalys?
- How do I pay for my fine for non-payment of a ticket while on board?
- I lost something on a Thalys train, how can I find it?
- Where can I recharge my device on board of Thalys?
- Can I buy public transport tickets on board of Thalys?
- Can I board without a ticket?
- Is there a catering service on board of Thalys?