I have not received my e-Ticket, what can I do?
To download your e-Ticket, go to Thalys.com in the 'My tickets' section. Enter the travel reference (PNR) and the surname entered when booking.
You will also find your ticket on the Thalys app when you log onto your account.
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Frequently asked questions
- Does Thalys offer special fares for companies?
- Can we benefit from special Thalys fares for family travel?
- Do seniors benefit from a special Thalys fare?
- Do young people under 26 benefit from a special Thalys fare?
- Do children benefit from a special Thalys fare?
- Does Thalys offer special fares for groups?
- Is it possible to combine a Belgian train ticket with a Thalys journey?
- Is it possible to add a person to an existing Thalys reservation?
- How do people with reduced mobility benefit from special services and fares?
- How can I book my Thalys ticket?