I am experiencing problems, what should I do?
Various online tools can help you find out more about the type of encoding required for your phone number, VAT number, the specific format to upload your picture, etc.
If an error message appears, follow the suggested guides.
If you still cannot find the answer to your problem, do not hesitate to contact the Contact Center.
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Frequently asked questions
- I am experiencing problems, what should I do?
- I am VAT exempt, how can I report this and how can I subscribe or renew my subscription?
- I received an email from Thalys telling me that my online payment could not be validated.
- How can I unsubscribe from Thalys TheCard Newsletter?
- Can I register online now and pay my subscription fee but postpone the validity start date?
- I paid my subscription by bank transfer but it has not yet been activated by Thalys.
- You had a problem uploading your photo.
- My subscription is due to expire shortly, how can I renew it?
- I no longer wish to receive text messages from Thalys. What should I do?