Practical travel guide
Disabled travellers
Your journey on board Thalys
A special area is available in carriages 1, 11 and 21 for passengers in wheelchairs. Toilets to facilitate disabled access are located nearby.
See diagram for carriages 1, 11 and 21.
Reservations for assistance
If you would like assistance when boarding, please inform us when you book your journey.
You can also inform your departure station before your journey by calling:
- in Belgium: +32 (0) 2 528 28 28 (up to 24 hours before your journey)
- in France: +33 (0) 890 640 650 (up to 48 hours before your journey)
or on www.accessibilite.sncf.com - in the Netherlands: +31 (0) 30 235 78 22 (up to 72 hours before your journey)
- in Germany: +49 (0) 1 805 512 512 from Monday to Friday from 8 am to 8 pm and Saturday from 8 am to 2 pm (up to 24 hours before departure).
Europcar
Our partner Europcar offers disabled passengers a comprehensive service in an aim to meet their needs and help improve their lives on a daily basis. Europcar therefore rents vehicles in France equipped with driver or transfer assistance systems.
For further information call + 33 (0) 3 88 04 28 10 or + 33 (0) 1 60 94 22 60
