Practical travel guide
Points of sale
Reservations can be made as early as three months in advance and up to several minutes before departure.
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Belgium:
- on our website: payment is made online when ordering;
- at SNCB stations (view list);
- by telephone: call 02 528 28 28 (outside Belgium: +32 2 528 28 28);
- at authorised travel agencies;
- at the SNCF ticket office located in the Galerie Louise in Brussels.
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France:
- on this site: payment can be made either on line, or when you collect your tickets at a station or an SNCF agency.
- at SNCF stations and ticket offices;
- by telephone: dial 3635 and say “Thalys” (0.34 €/min) from a landline, outside France: + 33 8 92 35 35 36;
- at ticket machines;
- at authorised travel agencies.
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Netherlands:
- on our website;
- at NS train stations (a 3€ fee is charged per transaction);
- by telephone: NS Hispeed Telesales Internationaal 0900 92 96 (0.35€/min);
- at authorised travel agencies.
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Germany:
- on our website: payment is made either online when ordering or when collecting tickets at the station;
- at DB train stations;
- by telephone: 11861 (0.03€/sec, then 0.39€/min after transfer to the ReiseService);
- at authorised travel agencies.
- At the SNCF agency situated opposite the main station in Cologne, exit Domseite
(Bahnhofsvorplatz 1 – 50667 Cologne / Tel 0180 521 82 38 (0.12 €/min)/fax 0221 913 931 20
