About Thalys
At your service
We offer and guarantee quality services on board Thalys using recognized quality management and monitoring procedures.
Today:
Services
- Passengers are welcomed on board at Paris-Nord and Bruxelles-Midi stations.
- Most of the on board personnel speak the 4 languages of the Thalys network.
- On board announcements are made in 4 languages.
- Passengers with reduced mobility are welcomed on board.
- Quality commitments: customer service, regular on board surveys.
Catering:
- Meals are adapted to each country’s tastes in order to respect multiculturalism.
- Fair trade, vegetarian and organic products are on sale in the Thalys Bar
- Fair trade Lavazza coffee (Rainforest Alliance certification) and fair trade tea (Max Havelaar certification) are on sale in the Thalys Bar.
Prices:
- Prices are identical in all countries
- Prices to suit everyone
- Clear and all-inclusive special offers
- Cultural and leisure partnerships … to encourage exchange on our network and bring the people concerned closer together, enabling them to get to know one another better.
Certified quality:
On board catering assured by our partner has the following ISO certifications:
- ISO 14001 certification for the environment
- ISO 22000 certification for food security
- ISO 9001:2000 certification for quality management
- Thalys customer service was awarded the ISO 9001 certification in May 2004 In the 1st quarter 2008, customer satisfaction rate was 84.1%
