ThalysNet is available on board Thalys trains and can be accessed with your laptop or PDA who must be equipped with a WiFi functionality (802.11b/g compatible), which is the case with most laptops in Europe.

If your Internet session is interrupted or cut, you have to reconnect to the ThalysNet portal and will have to log on again to access the Internet from the ThalysNet portal.

If you are using a one-hour voucher (Comfort 2), be careful: you have to disconnect from your session if you do not want to lose credit time during an interruption to Internet. It might that you have to login again in order to be able to disconnect from your session.

Once your computer is connected to the train's ThalysNet Wireless network, open your Internet browser. You will be taken directly to the ThalysNet portal's homepage.

To access the Internet from the ThalysNet portal, you must first log on. The first time you use the service, you will be asked to create an account with your e-mail address and a password. Each time you subsequently use the service, you can immediately log on using your e-mail address and password.

If you are travelling in Comfort 2, you must first purchase user credit, either by paying online with a credit card, or by purchasing a prepaid card at the Thalys Bar.

To access the Internet from the ThalysNet portal, you must log on using your e-mail address and password.

If you have forgotten the e-mail address you used for your ThalysNet subscription, you can find it in the confirmation e-mail sent when you first registered. If you are unable to find this e-mail, send a contact form containing your request from the 'Contact us' page.
From the ThalysNet portal, access to the contact form does not require you to log on first and is free.

Please note that if you created an account before October 2008, you were asked for a login name. You can still use the name and e-mail address you gave at the time. If you created several login names for one e-mail address, only the last one created will have been kept.

If you have lost your password, click the 'Forgot password' link on the login banner. You will be asked to answer your secret question.

To connect your computer to the ThalysNet wireless network, the WiFi functionality must first be activated. In Windows XP, click on 'Start', then 'Control Panel'. Click on 'Network and Internet Connections' and then 'Network Connections'. In the list of connections that appears, right click on 'Network or Internet Connection'. In the pull-down list, check that your wireless network card has been activated. If it hasn't, you can activate it by clicking on it.

The network connection is established once you see an icon of a computer emitting waves to the right, in the lower right-hand corner of the screen. The icon must not be barred with a red cross, which would mean you are not connected to the wireless network.

To check your connection, place your mouse pointer on the icon to see the name of the wireless network to which you are connected. If the name ThalysNet appears, then your computer is correctly connected to the ThalysNet network.

• 7A. Step 1: You need to check your proxy server's configuration. To do this, open Internet Explorer. Click the Tools menu, and then click Internet Options. Click the Connections tab, and then click LAN Settings, which will open a dialogue box. Check that no boxes are ticked under 'Automatic configuration' or 'Proxy server'.
• 7B. Step 2: You must activate the DHCP 'Dynamic Host Configuration Protocol'
  You must also check DHCP activation. To access ThalysNet, the DHCP option must be activated. Click on 'Start' and then 'Control Panel". Select 'Network and Internet Connections', then 'Network Connections.'
  Right click on the wireless network connection, which corresponds to the connection without a red cross. In the next pull-down menu, choose 'Properties'. Select 'Internet Protocol' and click on 'Properties' again. On the tab that appears, opt for automatic allocation of the IP address and DNS server address. Finally, click on OK to activate the DHCP option.
• 7C. Step 3: You must also check the IP address.
  After checking the network name, deactivating the proxy server and activating the DHCP option, you can check your computer's IP address. Click on 'Start' then on 'Run'. Type in 'cmd' (abbreviation for 'command') and then click on OK. In the window that appears, type 'ipconfig'. Various configuration data for your wireless network card or your Ethernet adapter will appear.
  Currently, the IP address is shown as follows: 10 point 1; 2 or 3, followed by a full stop; then two numbers separated by a full stop. If no IP address in the current format appears, you must type in 'ipconfig space forward slash release': 'ipconfig .release'. Wait a few seconds then type in 'ipconfig space forward slash renew': 'ipconfig .renew'. After a few seconds, your IP address will adopt the correct form. Finally, type in 'exit' to close the window. Please note: the IP address format and figures may change in the future.

Your IT department has protected your computer against undesirable installations. Ask them to modify the parameters of your WiFi card management software to authorise you to connect your computer to a Hotspot-type wireless network.

Your computer may still have an Internet address from your company's VPN server. To delete it, click on 'Start' then 'Run'. Type 'cmd' (abbreviation of 'command') in the window that opens, and click on OK. In the window that appears, type 'ipconfig.release' then press 'Enter'. Next, type in 'ipconfig .renew' and press 'Enter' again. You can then connect to ThalysNet.

You can only access the ThalysNet homepage from the ThalysNet wireless network on board Thalys trains.

To access ThalysNet, the option DHCP (Dynamic Host Configuration Protocol) must be activated on your computer. If your computer has a fixed IP address, you will need to activate the DHCP option to connect to ThalysNet.

To do this, click on 'Start' and then 'Control Panel'. Select 'Network and Internet Connections', then 'Network Connections.' Right click on the wireless network connection, which corresponds to the connection without a red cross.

In the next pull-down menu, choose 'Properties'. Select 'Internet Protocol' and click on 'Properties' again. On the tab that appears, choose the 'Automatic allocation of IP address' option and then 'Automatic allocation of DNS server'. Finally, click on OK to activate the DHCP option.

You do not need to install any particular software to connect your laptop computer to the ThalysNet network. You only need to check that your laptop is compatible with WiFi and 802.11b.g, which is the case for most laptops sold in Europe.

Wireless compatible cards are available from your usual IT shop. If you have a PDA, check which type of card you need. The card must be compatible with the WiFi 802.11b.g standards, which is the case for most cards sold in Europe.

Yes. To be activated, some firewalls must be connected directly to the Internet or to your company's secure network. On the ThalysNet network, you must first access the ThalysNet portal and log on before you can connect to the Internet.

The solution is to deactivate your firewall before beginning your ThalysNet network session. Once your session is open, you will have a full Internet connection and you can try to reactivate your firewall. However, you do not need to do so, as the ThalysNet network is already protected by a firewall.

Check the technical documentation for your laptop computer or PDA. Look for the terms WiFi, WIFI 802.11b.g. If your machine is already equipped with an Intel Centrino processor, it is automatically equipped with WiFi technology.

As long as your Apple Macintosh laptop computer is equipped with a WiFi functionality (WiFi 802.11b.g compatible), you can use it to access ThalysNet.

Yes, as long as it is WiFi 802.11b.g compatible, which is the case with most cards in Europe.

Once you are connected, you have an Internet connection that offers you the same functionalities as an Internet connection at your home or office! You can send and receive e-mails, access your company's network, download files, surf the Internet, use your company's secure VPN to keep in contact with your colleagues. In other words, everything you can do from your home or office.

If your company allows you to connect your laptop computer to the company's network.

Yes, if it is compatible with the WiFi and 802.11b.g standards. To improve the PDA- accessibility of the ThalysNet portal, a specific PDA-compatible portal is available.

Access the ThalysNet portal free of charge in Comfort 1 and Comfort 2. Access the following sites free of charge. No login required.

• www.thalys.com
• www.thalysthecard.com
• www.thalystory.com
• www.railteam.eu
• www.telenet.be
• www.21Net.com
• www.nokiasiemensnetworks.com
• www.railteam.com

Internet access is free of charge in Comfort 1 but there is a charge in Comfort 2.

• Card valid for 60 minutes: 6.5 €
• Card valid for one journey: 13 €.

No, in Comfort 1 Internet access is free of charge. You only have to registrate yourself at your first usage.

From the ThalysNet portal, you can buy Internet access credit online with your credit card. The following credit cards are accepted: MasterCard, Visa and American Express.

Prepaid cards are available for sale from the Thalys Bar on all Thalys trains.

Payment by credit card: an automatic mail is sent to your e-mail adres of subscription with the information required to consider it as a legal invoice (date, total, …).

Payment by vouchers: an invoice can be requested at the Thalys Bar when you buy a voucher.

If you were not able to use the service because internet access was not available, you can ask for a refund by filling in the contact form on the ‘contact us’ page or by sending an e-mail to helpdesk.wifi@thalysnet.com.
From the ThalysNet portal, access to the contact form does not require you to log on first and is free.