Train tickets to Paris, Brussels, Amsterdam, Cologne

IMPORTANT INFORMATION FOR THALYS CUSTOMERS IN GERMANY

What is new about purchasing Thalys tickets in Germany?

Starting from June, 9, 2013, Thalys tickets are no longer available through Deutsche Bahn sales channels (German stations, DB points of sales, DB website…).

How to exchange your Thalys tickets in Germany?

Starting from June, 9, 2013, Thalys tickets are no longer exchanged by the Deutsche Bahn. Find out more about exchange.

And to get a refund?

The refund process remains unchanged. The refund of Thalys tickets issued until June,8, 2013 by Deutsche Bahn will still be possible until October, 8, 2013, according to the tariff conditions. Please turn to your original point of sales.

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Traffic disturbances to be expected on the entire Thalys network on Friday March 15

Because of the difficult weather conditions on March 12, traffic disturbances are still to be expected on the entire Thalys network on Friday March 15.

Thalys trains will be travelling across the entire network but according to a modified transport plan. This implies that a number of trains will be suspended and that delays are therefore to be expected.

All Thalys tickets valid on March 15 are exchangeable to a later date according to availability. For clients that prefer annulling their trip because of the suspension of their train, tickets can be refunded at the initial point of sale.

An outlook on the transport plan for March 15 will be available today, Thursday March 14, from 7PM onwards.

France: 0825 84 25 97 (0.34 €/ Min) Monday to Friday from 8.30 AM to 6.30 PM
Belgium: 070 66 77 88 Monday to Friday from 8.30 AM to 6.30 PM
Netherlands: 0900 92 96 (0.35 €/Min) Monday to Friday between 8 AM and 9 PM.
Germany: 01805 19 12 19 (0.14 €/Min) Monday to Friday from 8.30 AM to 6.30 PM