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Lost property

Loss of a ticket

Tickets remain entirely the responsibility of passengers. Each ticket is unique and transferable (except print-out tickets ordered on Internet). However, in the event of ticket loss or theft, Thalys International does not give refunds, exchanges or duplicates.

Loss of an object

In the event of an object being lost or left on board one of our trains, you are invited to contact the lost property department at your destination.

• Bruxelles-Midi/Brussel-Zuid
  TEL: +32 2 224 88 62
  FAX: +32 2 224 57 68
  


• Liège-Guillemins
  FAX: +32 4 241 26 56
  


• Paris-Nord
  FAX: +33 1 55 31 56 43
  


• Köln Hbf
  TEL.: + 49 221 141 31 25
  FAX: +49 221 141 25 63
  


• “Lost Property” central office in Germany
  TEL: + 49 202 35 24 42
  


• “Lost Property” central office in the Netherlands
  TEL.: 0900 202.11.63 (from the Netherlands only) or via the Netherlands railway customer service on +31 30 235 44 80 (outside the Netherlands).