Practical travel guide

Compensation form

To submit your claim, please complete the compensation claim form and return it by post together with your original ticket (except for “ticketless” passengers) to the Thalys customer service office of your choice within a maximum period of 2 months.















The e-mail address you have provided will only be used for dealing with your request for compensation.

If you travelled ‘Ticketless’,
please provide the following information:




If you have travelled "Ticketless", please send your compensation form by mail to the following customer service centre:
Service Clientèle Thalys
B.P. 14
B - 1050 Bruxelles 5
BELGIUM

Method of payment*:


(For passengers residing in France or Belgium)
The compensation will occur only by Thalys vouchers.
(For passengers residing in the Netherlands)
The compensation will occur only by Thalys vouchers.
(For passengers residing in Germany) By transfer on a bank account opened in Germany.


Send the original of your ticket with the completed form in a stamped envelope (within two months after your journey) to Thalys Customer Service.
If your fare category requires a return journey (Mezzo, Mezzo+ or Smilys), make your claim after your return journey.

Addresses of customer services:

France and Belgium:
Service Clientèle Thalys
B.P. 14
B - 1050 Bruxelles 5
BELGIUM

The Netherlands:
Thalys Klantenservice
Postbus 2372
NL - 3500 GJ Utrecht
THE NETHERLANDS

Germany:
DB Fernverkehr AG
Kundendialog
Postfach 100 613
D - 96058 Bamberg
GERMANY

Published on 2008-03-17.